Last Modified: Aug. 7, 2017
Patient Notebook electronically delivers your healthcare balances and statements to one central location and allows you to pay them quickly and securely online – all for free. Minimize the paper. Minimize the confusion. Help yourself, your family, and the environment. Sound simple? It is.
Your use of https://www.patientnotebook.com and related web sites ("Patient Notebook") is governed by these Terms of Service. "We," "us," or "our" means Waystar Inc., a Delaware corporation and its subsidiaries and affiliates. You may be subject to additional posted guidelines or rules applicable to certain content, services, or other items and information available through Patient Notebook. These additional posted guidelines and rules are hereby incorporated by reference.
You may be directed to Patient Notebook via materials or correspondence from your healthcare provider(s), including but not limited to emails, websites, mobile applications and similar means of electronic or non-electronic communications. Once you have arrived at the Patient Notebook web site, you are governed by these Terms of Service, the Patient Notebook Privacy Statement and any related agreements.
These Terms of Service governs any and all functionality that your healthcare provider may elect to make unavailable to you. If you experience any inability to access or view a particular function of Patient Notebook, this does not constitute a malfunction of Patient Notebook or a breach of the terms described herein.
Use of Patient Notebook does not create a doctor-patient relationship nor does Patient Notebook or Waystar offer medical advice. Any content ("Content") or services ("Services") accessed through Patient Notebook is for informational purposes only, and is not intended to cover all possible uses, directions, precautions, drug interactions, or adverse effects. Content and Services should not be used during a medical emergency or for the diagnosis or treatment of any medical condition. Please consult your doctor or other qualified health care provider if you have any questions about a medical condition; or before taking any drug, changing your diet, or commencing or discontinuing any course of treatment. Never disregard professional medical advice or delay seeking it because of something you have read on Patient Notebook. If you think you may have a medical emergency, call 911 or your doctor immediately.
You must provide accurate and complete registration information when you register to use Patient Notebook. You are responsible for the security of your passwords and for any use of your account. You must immediately notify us of any unauthorized use of your password or account. Your use of Patient Notebook and any Content and Services must comply with all applicable laws, regulations, and ordinances, including any laws regarding the export of data or software. You must be at least 18 years old to use Patient Notebook. Patient Notebook will never charge you a subscription fee to view, manage, or pay your most recent healthcare statements and balances. Subscription fees for access to other features may be required in the future. Your access to and use of Patient Notebook subscription services will be premised on your payment of the applicable subscription fee, if any. The fees applicable to your access to and use of Patient Notebook and the services available on Patient Notebook will be described on our Fees page. Certain services available on Patient Notebook may require an additional fee. Prior to incurring any additional fees you will be notified that access to the service requires payment of a fee and you'll be asked to accept such fee. The balances due displayed within Patient Notebook, either directly or via electronically rendered medical statements, are determined and derived exclusively by the affiliated healthcare providers, not by Patient Notebook or its developers. Patient Notebook communicates these balances of behalf of the originating healthcare providers, but does not control them. Payments made against these balances via Patient Notebook are conveyed by Patient Notebook to the originating providers, who have sole authority to apply and reconcile these payments against the balances due. Adjustments, refunds, discounts, dismissals, or any other changes to these balances are at the sole and exclusive discretion of the originating healthcare providers. Policies and practices controlling these adjustments, including but not limited to refunds or returns, should be obtained from these healthcare providers directly. The resolution of disputes or discrepancies regarding these balances should likewise be addressed to the originating healthcare providers.
The privacy of your personal information is paramount. We may only use health or financial information you or your healthcare provider(s) furnishes to us as permitted by the Patient Notebook Privacy Statement , your sharing authorizations, and applicable law. If you create, transmit, or display health and wellness or other information while using Patient Notebook, you may only do so with information that you own or have the right to use. Email and short message service (SMS) communications from https://www.patientnotebook.com and related Web sites ("Patient Notebook") are not encrypted and this information is not secured. It is possible for these communications to be intercepted or accessed without your authorization. Your use of Patient Notebook constitutes your acknowledgement of this and your agreement to release Patient Notebook and Waystar from any liability arising from or related to any such unauthorized access.
We authorize you to view or download the Content and use the Services solely for your personal, noncommercial use in accordance with all applicable laws. Warning: You may find certain health-related Content on the Patient Notebook web site offensive, including that which is sexually explicit. THE CONTENT AND SERVICES MAY NOT BE USED FOR ANY ILLEGAL OR ILLICIT PURPOSE. You may not access our networks, computers, the Content or the Services in any manner that could damage, disable, overburden, impair them, or interfere with any other person's use and enjoyment. You may not attempt to gain unauthorized access to any Content or Services, other accounts, computer systems, or networks connected with Patient Notebook, the Content, or Services. The Content is licensed only for the personal, household, and educational use of a single individual. An individual's noncommercial reuse or redistribution of any portion of the Content that falls within what is or would be permitted by the United States Copyright or the Lanham Act is permitted. No commercial use or redistribution of any Content is permitted. We do not recommend or endorse any specific Content, Services, tests, physicians, products, procedures, opinions, or other information that may be mentioned on Patient Notebook. Reliance on Patient Notebook Content or Services is solely at your own risk. Content and Services may have been provided by third parties. These third parties are not vetted or certified by Patient Notebook or Waystar. While we believe you will find the Content and Services useful, we cannot guarantee that the Content and Services will help you achieve the results you desire. Content regarding dietary supplements or other treatments or regimens has not been evaluated by the Food and Drug Administration and is not intended to diagnose, treat, cure, or prevent any disease. Content regarding your healthcare statements has been sent directly from your physician(s) or a party authorized to act on behalf of your physician(s) and Patient Notebook cannot guarantee the accuracy of your healthcare statements. The Content and Services may link you to other web sites or information, software, data, or other contents on or off the Internet, including linked click-through or other advertising, or through featured or sponsored sites. We have not reviewed the contents that may be reached by such links and we are not responsible for such content. Your linking to any other pages on other sites is at your own risk. The information, software, data, or other contents (including opinions, claims, comments) contained in linked references are those of the companies responsible for such sites and should not be attributed to us. We have not attempted to verify the truth or accuracy of any such opinion, claim, or comment, nor do we endorse or support them. We do not warrant, nor are we in any way responsible for, information, software, data, privacy policies, or other content that is outside of our control.
We and our licensors own all proprietary rights to Patient Notebook Content and Services. Your license to use Patient Notebook is personal, revocable, nonassignable, and nonexclusive. Patient Notebook, the Patient Notebook logo, other Patient Notebook Trademarks and service marks and other Patient Notebook logos and product and service names are our trademarks (the "Patient Notebook Marks"). Without Patient Notebook's prior permission, you agree not to display or use in any manner the Patient Notebook Marks. If you believe any materials accessible on or from Patient Notebook infringe your copyright, you may request removal of those materials (or access thereto) from Patient Notebook by contacting us at legal@patientnotebook.com.
If you violate any of these Terms of Service, your permission to use the Content and Services automatically terminates and you must immediately destroy any copies you have made of any portion of the Content. We may place limits on, modify, or terminate your right to access and use Patient Notebook, the Services or the Content at any time. This suspension or termination may delete information, files, and other previously available Content.
We may occasionally update these Terms of Service. When we do, we will also revise the "last modified" date at the top of this document. We encourage you to review these terms of service periodically. Your continued use of Patient Notebook constitutes your agreement to the changed terms of service.
You agree to indemnify and hold us harmless against any claims or losses imposed on, incurred by, or asserted as a result of or relating to: (a) your use of Patient Notebook or the Content or Services; (b) your noncompliance with any of the terms and conditions hereof; and (c) any third-party actions related to or arising from your receipt or use of Patient Notebook or the Content or Services, whether authorized or unauthorized under the Terms of Service.
PATIENTNOTEBOOK AND THE CONTENT AND SERVICES ARE PROVIDED "AS IS." NEITHER WE NOR ANY OF OUR LICENSORS MAKE ANY EXPRESS WARRANTIES, AND WE AND EACH OF THEM DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF ACCURACY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. NEITHER WE NOR ANY OF OUR LICENSORS MAKE ANY WARRANTY THAT CONTENT OR SERVICES SATISFY GOVERNMENT REGULATIONS INCLUDING THOSE REQUIRING DISCLOSURE OF INFORMATION ON PRESCRIPTION DRUG PRODUCTS. PATIENTNOTEBOOK AND THE CONTENT AND SERVICES WERE DEVELOPED FOR USE IN THE UNITED STATES, AND NEITHER WE NOR ANY OF OUR LICENSORS MAKE ANY REPRESENTATION CONCERNING PATIENTNOTEBOOK AND THE CONTENT OR SERVICES WHEN USED IN ANY OTHER COUNTRY.
NEITHER YOU NOR WE NOR ANY OF OUR LICENSORS MAY BE HELD LIABLE UNDER THESE TERMS OF SERVICE FOR ANY DAMAGES OTHER THAN DIRECT DAMAGES, EVEN IF THE PARTY KNOWS OR SHOULD KNOW THAT OTHER DAMAGES ARE POSSIBLE, OR THAT DIRECT DAMAGES ARE NOT A SATISFACTORY REMEDY. THE LIMITATIONS IN THIS SECTION APPLY TO YOU ONLY TO THE EXTENT THEY ARE LAWFUL IN YOUR JURISDICTION. The limitations of liability in this section do not apply to breaches of intellectual property provisions by you or your indemnification obligations relating hereunder.
Certain Content is licensed from third-parties. The licenses for some of this Content contain additional terms. Our licensors may be third party beneficiaries to these Terms of Service pursuant to our agreements with them. To the extent our licensors are third party beneficiaries to these Terms of Service, the rights and protections provided to us hereunder inure to their benefit. There are no other third party beneficiaries to these Terms of Service. The parties are independent contractors, and nothing in this agreement creates an agency, partnership, or joint venture.
These Terms of Service constitute the entire agreement between you and us relating to Patient Notebook and replaces any prior agreements unless such prior or subsequent agreement explicitly provides otherwise and specifically references this agreement. If there is any conflict between this agreement and a signed written agreement between you and us related to Patient Notebook, the signed written agreement will control. If we provide you with a translation of the English language version of this agreement, the English language version of this agreement will control if there is any conflict. Failure to enforce any provision will not constitute a waiver of that provision. If any provision is found unenforceable, it and any related provisions will be interpreted to best accomplish the unenforceable provision's essential purpose. This agreement is governed by Kentucky law. THE EXCLUSIVE VENUE FOR ANY DISPUTE RELATING TO THIS AGREEMENT IS JEFFERSON COUNTY, KENTUCKY. YOU AND WAYSTAR EACH CONSENT TO THE PERSONAL JURISDICTION OF THESE COURTS. Nothing in this agreement limits either party's ability to seek equitable relief.
Last Modified: Jan. 30, 2016
The privacy of your personal health and financial information is paramount. This privacy policy describes how Waystar Inc. (variously, “Waystar”, we, our or us) protects and handles the personal information that you or your healthcare provider furnishes to Waystar. We obtain your information through our web-based service at https://www.patientnotebook.com and related web sites (“Patient Notebook”).
Patient Notebook is bringing together the latest technology and medical information to make managing your healthcare expenses and information much easier. With Patient Notebook, you can: (1) pay your medical bills quickly, easily and securely; (2) store and manage all types of healthcare communications in one central place; (3) and access other online health tools. The availability of these tools will vary based on which components of Patient Notebook your healthcare provider chooses to make available to you. Each person’s information is stored and accessed separately in his or her own Patient Notebook account.
You choose whether or not to create an account with Patient Notebook. Creating an account is not necessary to submit payments. Your healthcare provider controls your ability to create a Patient Notebook account, and some providers may elect not to make this functionality available. If you do not choose to create an account, or your healthcare provider does not allow you to create one, you will only be allowed to: (a) send your healthcare provider an update to your mailing address; (b) send your healthcare provider an update to your insurance information; (c) request that your physician’s office call you; (d) access limited information about current balances due to, and statements from, your provider; (e) make an online payment. Your ability to conduct these actions will be determined by which components of Patient Notebook your healthcare provider chooses to make available to you. The first time you sign in to Patient Notebook, you will be asked to create your username and password. To do so, you must provide personal information, such as your email address, name, and date of birth. We will use the email address you provide to send you an email requesting that you validate your account. You can review and update your account information. You can also modify, add, or delete any optional information by signing into your Patient Notebook account and editing your account profile. An account allows you to manage your health and wellness bills and utilize the tools offered on Patient Notebook. Once you have an account, you can view, store, and pay health bills for yourself and dependents (to the extent you have the right to do so and if your healthcare provider has elected to make such functionality available). When you send email or other communications to us, we may retain those communications in order to process your inquiries, respond to your requests, and improve our services. Saving payment methods within Patient Notebook makes those credit/debit cards and checking/savings account available for your future use within Patient Notebook. These payment methods are available solely for use by you and any persons you grant access to your Patient Notebook accounts (to the extent such functionality is made available). Your healthcare provider cannot use the payment methods stored in Patient Notebook. Your healthcare provider may be aware of general details about the method you used to make a payment.
You are the custodian of any records you create or your healthcare provider sends to your account.
We use personal information collected through Patient Notebook, including health and wellness information, to enable the services provided through Patient Notebook and as described in this privacy statement. We also allow your healthcare providers to download certain demographic data about you that you voluntarily supply to us. We do not use or disclose your information except as described in this privacy statement. In support of these uses, we may use personal information to: provide you with important information about Patient Notebook, including critical updates and notifications; send you email and/or mobile alerts; modify your Patient Notebook account to better address your health or financial needs; and determine appropriate services relevant to you, your lifestyle and your geographic location. We may access and/or disclose your personal information if we believe such action is necessary to: (a) comply with the law or legal process served on us; (b) protect and defend our rights or property (including the enforcement of our agreements); or (c) act in urgent circumstances to protect the personal safety and welfare of Patient Notebook users or members of the public. Personal information collected on Patient Notebook is currently stored and processed in the United States. We will not sell data that personally identifies you.
We may use de-identified or aggregated information gathered from Patient Notebook and related statistics to improve the services provided through Patient Notebook, and for certain research and analysis including clinical medical research. We may also provide this information to our partners for such purposes. De-identified information does not include personally identifiable information such as name, email address, or address, but may include gender, height, weight, postal code, and medical information. Aggregated information is information from multiple users that is not associated with any individual user account.
Throughout Patient Notebook, you might be provided with information about other service providers or healthcare providers (such as NoMoreClipboard) that connect with Patient Notebook. You should examine these providers’ individual privacy policies and terms of service prior to using their services because this privacy policy does not apply to the activities of such providers. We encourage you to contact us if you believe a provider is not protecting the privacy or security of your health and wellness information. With legal questions or concerns, please contact us at: legal@patientnotebook.com.
To keep you informed of the latest improvements and alerts relating to your Patient Notebook account, Patient Notebook may send you emails and or mobile alerts. You have the ability to opt out of receiving certain emails and/or mobile alerts.
We are committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, and disclosure. For example, we store the personal information you provide encrypted on computer servers with limited access that are located in controlled facilities. We restrict access to personal information to Patient Notebook employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
If you have questions regarding this policy, you should contact us at legal@patientnotebook.com.
We use cookies to enable you to sign in and to help personalize Patient Notebook. A cookie is a small text file that a web page server places on your hard disk. It is not possible to use cookies to run programs or deliver viruses to your computer. A web server assigns cookies uniquely to you, and only a web server in the domain that issued the cookie to you can read the cookies. One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Using cookies simplifies the process of delivering relevant content and eases site navigation. When you return to the web site, you can retrieve the information you previously provided, so you can easily use the site’s features that you customized. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline some or all cookies if you prefer. If you choose to decline all cookies, you may not be able to use interactive features of this or other web sites that depend on cookies.
We may occasionally update this privacy statement. When we do, we will also revise the “last modified” date at the top of the privacy statement. For material changes to this privacy statement, we will notify you either by placing a prominent notice on the home page of Patient Notebook or by sending you a notification directly. We encourage you to review this privacy statement periodically to stay informed about how we are helping to protect the personal information we collect. Your continued use of Patient Notebook constitutes your agreement to this privacy statement and any updates. Please be aware that this privacy statement and any choices you make on Patient Notebook do not necessarily apply to personal information you may have provided to us in the context of other of our separately operated products or services.
We welcome your comments regarding this privacy statement. If you have questions about this statement or believe that we have not adhered to it, please contact us by email by following this link: legal@patientnotebook.com. Patient Notebook is our registered trademark. NoMoreClipboard and other trademarks hereon are property of their respective owners.